You can change these types of visitor info:
Also, you can make a note about a visitor that will be useful for you or your colleagues in the future. This note won't be visible to a visitor.
To change information, do the following:
Open the chat.
In a visitor information section on the right, click on a field you'd like to change.
Enter new data and press
enter or just remove the focus from the input field.
Done! You will see an indicator saying that changes were saved.
If you can't find a visitor information section, most likely the application window is not stretched widely enough or you are working on a mobile device. To access it, you need to expand the window or click on the
i icon in the upper right corner.