Chat distribution and operator assignments

By default, when one of the operators is online, new chats are equally distributed among the operators and assigned to them automatically. You can disable automatic chat assignment in Settings → General.

When all operators are offline, new chats become "Unassigned." An unassigned chat has an icon with a crossed operator. All operators can see it under the "My chats" tab until one of them takes a chat. To join an Unassigned chat, start typing or just press enter.

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