Add an operator

To add an operator, follow these steps:

  1. Log into Chaport with administrator's login and password.

  2. Go to the Operators tab.

  3. Click on the + icon above the list of operators.

  4. Fill in the fields with information about the operator:

    • Name: the name of an operator that visitors and other operators will see.

    • Position (optional): a text displayed to visitors next to an operator's name.

    • Photo (optional): a photo of an operator displayed for visitors and other operators.

    • Email: An email address that an operator will use to log in to Chaport and receive notifications to.

    • Language: A language of the Chaport application interface displayed for this operator.

    • Role: "Administrator" or "Operator". To learn more, read the Operator roles article.

    • Working hours (optional): enable this setting so that the operator continued to display Online and received chats even when he/she is available only on a mobile device. To learn more, read the Working hours article.

  5. Click on Add Operator.

  6. Done! An operator was added and an activation letter was sent to his/her email.

Account activation

After adding an operator, an activation email will be sent to his/her email address, so that he/she could come up with a password. To activate the account, the operator should do the following:

  1. Open the activation email and follow the Activate account link.

  2. Come up with a password and enter it.

  3. Click on Activate account.

  4. Done!

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