To add an operator, follow these steps:
Log into Chaport with administrator's login and password.
Go to the Operators tab.
Click on the
+ icon above the list of operators.
Fill in the fields with information about the operator:
Name: the name of an operator that visitors and other operators will see.
Position (optional): a text displayed to visitors next to an operator's name.
Photo (optional): a photo of an operator displayed for visitors and other operators.
Email: An email address that an operator will use to log in to Chaport and receive notifications to.
Language: A language of the Chaport application interface displayed for this operator.
Role: "Administrator" or "Operator". To learn more, read the Operator roles article.
Working hours (optional): enable this setting so that the operator continued to display Online and received chats even when he/she is available only on a mobile device. To learn more, read the Working hours article.
Done! An operator was added and an activation letter was sent to his/her email.
After adding an operator, an activation email will be sent to his/her email address, so that he/she could come up with a password. To activate the account, the operator should do the following:
Open the activation email and follow the
Activate account link.
Come up with a password and enter it.