Saved replies are template answers to standard visitors' questions.
To add a saved reply, do the following:
Go to Settings → Saved Replies.
+ Add new reply.
Enter your message and click on
To use a saved reply, do the following:
Open any chat.
Start typing words that are contained in one of saved replies.
A popup will open. Select a saved reply by clicking on it or selecting it with the
↓ keys and pressing
The text field will contain the text of the saved reply you selected. You can edit it (if necessary) and send the message by pressing