Chaport Telegram integration allows you to answer customer questions coming from Telegram messenger directly from Chaport. To integrate your Chaport account with Telegram, you should connect it to your telegram bot.
A Telegram bot is a special Telegram account that doesn’t require an additional phone number and is operated by software. Users can interact with bots by sending them messages and commands. After the integration, all the customer messages sent to your Telegram bot will be automatically forwarded to your Chaport account, and your customers will be able to read the operator responses in Telegram.
/newbotto create a new bot.
Please, note that you can connect unlimited Telegram bots to your Chaport account.
You will see a small Telegram icon next to a visitor avatar in the chat list. Also, on the right side in the app for operators, there is the “Visitor Info” section, which shows visitor name, email, etc. The "Website" field in this section will contain “Telegram”.
On the desktop, the chat widget will remain unchanged. On mobile devices, when you click on the widget, a menu with a list of the connected channels will appear.