Missed chats

Missed chat is a new chat that was not processed in time.

Timely processed chat is a new chat when:

  • An operator answered it while a visitor still was on a website.

  • An operator answered it within 2 minutes after receiving the first message from a visitor (even if a visitor left a website).

Closing a chat counts as a response. A chat that was closed in time is not marked as missed.

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