To add an auto-invitation, do the following:
Go to Settings → Auto-Invitations.
Click on the
+ icon at the top.
Provide a name for an auto-invitation, e.g. "Offer help on the order page." It won't be visible for a visitor.
Enter the text that will be sent to a visitor.
Specify when the auto-invitation will be sent — when operators are online, offline, or both.
If section, provide one or more conditions that trigger message sending. When adding a new condition, you can put either "and" or "or." Trigger options:
Page URL: the page address a visitor is on.
Time on Page: how much time a visitor spent on a current page.
Time on Site: how much time a visitor spent on the website during his/her current visit.
Page Views: how many pages a visitor viewed during his/her current visit.
Time since widget was closed last time: how much time has passed since a visitor closed the chat widget — hid an auto-invitation or closed an open chat window.
Referrer URL: the URL of a web page a visitor came from.
Language: the language of a visitor.
Country: the country of a visitor.
UTM source: identifies which site sent the traffic.
UTM medium: identifies what type of link was used, such as cost per click or email.
UTM term: identifies search terms.
UTM campaign: identifies a specific product promotion or strategic campaign.
UTM content: identifies what specifically was clicked to bring the user to the site, such as a banner ad or a text link.
To learn more, read the Auto-Invitations article.
Please note: At the moment, only one auto-invitation per visit can be sent to a visitor. Later we will make it possible to send an unlimited number of auto-invitations.